If you are having problems, try the following:
If you cannot see an Action panel containing Stop! and Pause buttons on top of your screen, the ICE client is not running on your system. You have to restart the ICE client. Go to installation help page for further instructions.
If you see an Action panel on the top of your screen, your client is set to communicate with the ICE server. If you are not receiving the desired outcome, refer to ICE help pages for description of both syntax and semantics of commands and panels you are using. Make sure you are passing correct parameters.
If you are receiving an error message, check Error Messages section of this help page.
The following are the error messages you could receive from our software, and suggestions for fixing them:
Command [command] not recognized for Local/Remote client [client] |
Check whether the command with such name exists by looking in command help pages or by typing "help [command]" (which displays information about the given command) or "help" (which lists all currently supported commands). Make sure that the command is supported by Local/Remote client. If you have specified a subcommand name, make sure that this subcommand is supported as well. |
Could not find part [Device] or Part [Device] not found |
Check whether [Device] is a correct name or alias of the device installed in the system. |
Value given outside of soft limits [Device = Value] |
Device destination lies outside the soft limits. Soft limits are set to protect different parts of the instrument from colliding with each other and outside objects. Soft limits can be checked using command Device GetLimits. To reset soft limits, use Device SetLowerLimit and Device SetUpperLimit. |
Device [Device] hit a limit |
Device destination lies outside the hard limits. Hard limits are hardware properties set to protect instrument parts from colliding with each other and with external obstacles. ICE software is not responsible for setting hard limits. Check with hardware group if you think there is a problem with device hard limits. |
The following are questions asked on a regular basis, and answers
I encountered an error message that is not listed in the category Error Messages above. What should I do?
If the error is critical and needs immediate attention, you can contact a member of Software Development Team. If the error is not critical and does not prevent you from using software on the instrument, you can report an error using our bug tracking system.
How do I submit a bug/feature request?
Our bug tracking system is available at http://rt.ncnr.nist.gov/. You are required to have an RT account in order to access it. If you do not currently have an account, you can submit a bug ticket at http://www-i.ncnr.nist.gov/RT. Please be as specific as possible while describing the problem to help us solve it.